Getting things working

• Signed up but no confirmation email? Check spam, then try signing up again with the same address — we will re-send rather than create a duplicate.
• Signed in but the site still shows you as a visitor? Reload once; the session cookie is set on navigation.
• Signing out only ends the session in that browser. Your other devices stay signed in.

• A slot disappeared while you were choosing it — someone else booked it first. The list refreshes automatically when that happens.
• No slots showing? The teacher may not have published availability for that day. Try another date, or another teacher.
• Booked the wrong time? Cancel within the window shown and rebook at no cost.

• The classroom runs in the browser — no install.
• On a weak connection it lowers video quality rather than dropping you.
• If you cannot join at all, contact your teacher through the platform first; they can reschedule.

• Every payment shows in Billing with its status.
• A payment stuck as pending means the provider has not confirmed it yet. It resolves on its own or fails cleanly — you are never charged twice.
• Paid but no credits? Contact support with the order number from Billing. This is recoverable.

Support can see your orders and bookings, which usually makes a fix quick. Include the order number or the lesson date if there is one.